The Santander Banking System

The only way I can really describe this is to do a big list, so here goes:

• I phone Santander to order a Visa Electron card.
• Get redirected.
• Get told I can order it over the phone.
• Get redirected.
• Get told I have to go into a branch to order it.
• I go into a branch and order it, told it will be seven working days.

[Three weeks later...]

• I phone up to see where the card is.
• Get redirected.
• Told it hasn't been ordered.
• Get redirected, to the branch where I 'supposedly' ordered the card from.
• Told, again, it hasn't been ordered
• Get redirected to somewhere where I can order it over the phone.
• Put on hold for four minutes.
• Heavily accented Scottish man tells me it hasn't been ordered.
• He then tells me he can order it.
• Put on hold for six minutes.
• Told by Scottish man he can't order it, I have to go into a branch.

How is anyone supposed to use this system effectively? Not looking forward to applying for mortgages and credit cards...

Thanks for reading, email me at jazzphilosophybiscuits@gmail.com with suggestions, and feel free to comment below.

~Better than a thousand hollow words, is one word that brings peace.~